Monday, November 23, 2009

Need Help? Call 1.800.georgia

1.800.georgia logo

If you need a state service but don't know which state agency or person to call for help, you can now dial 1.800.georgia for immediate assistance.  In the Atlanta area, the number is 678.georgia.  Agents are on duty Monday-Friday, 8 a.m.-6 p.m. (closed on state holidays).

About 1.800.georgia

1.800.georgia is especially for Georgians who seek state services and don't know what number to call. It is both the number and the name of an official state call center staffed by the Governor's Office of Customer Service. 1.800.georgia is a key component in achieving Governor Sonny Perdue's goal for Georgia government to have the best customer service of any state in the nation.

1.800.georgia is supported by a statewide KnowledgeBase of data owned and maintained by individual state agencies.  Each call is answered by a trained agent who searches the state KnowledgeBase for the correct service and phone number.  The agent connects the caller to the person or place responsible for the service needed.   Whenever possible, the agent remains on the line until the person who can help answers.  This means that when you call, you aren't just given a phone number, you get connected to an actual person who can help.