The Department of Law, Consumer Protection Unit (CPU) protects consumers and businesses from unlawful, deceptive and unfair practices in the marketplace. The office represents the consuming public, as opposed to individual consumers. It promotes fair and honest competition, investigates patterns of unfair or deceptive activity in consumer matters, takes enforcement actions against violators and publishes consumer education materials and alert warnings. Subscribe to CPU's "Ask Consumer Ed" newsletter, which is disseminated every two weeks, to read real-life consumer questions and answers.
How do I find out whether a business is reputable? Can CPU recommend a particular business to me?
CPU is a law enforcement agency and will not recommend a particular company. It's best to speak with the Better Business Bureau for these recommendations. The BBB maintains a large database of businesses and charities and publishes reliability reports summarizing the experiences of other customers.
How do I file a complaint?
What consumer educational material does CPU offer?
The A to Z Consumer Topics list offers detailed information on a variety of issues from identity theft to the Lemon Law complaint process. CPU has also created ConsumerEd.com to help walk consumers through major purchasing decisions, money management, and approaches to dealing with credit and debt. The site also features a consumer advice column that answers questions about improving your credit score, purchasing an automobile, handling landlord-tenant issues, repairing your home and more. To read the latest column or search by topic, visit ConsumerEd.com/answers