The Governor’s Office of Consumer Protection protects consumers and businesses from unlawful, deceptive and unfair practices in the marketplace.
The office investigates consumer problems, promotes fair and honest competition, takes enforcement actions against violators, and publishes consumer education materials and alert warnings.
OCP is a law enforcement agency and will not recommend a particular company. It's best to speak with the Better Business Bureau for these recommendations. The BBB maintains a large database of businesses and charities and publishes reliability reports summarizing the experiences of other customers.
First, learn about the type of complaints that OCP can assist you with, and then begin filing a complaint, if appropriate.
The A to Z Consumer Topics list offers detailed information on a variety of issues from identity theft to the Lemon Law complaint process. OCP has also created ConsumerEd.com to help walk consumers through major purchasing decisions, money management, and approaches to dealing with credit and debt. The site also features a consumer advice column that answers questions about improving your credit score, purchasing an automobile, handling landlord-tenant issues, repairing your home and more. To read the latest column or search by topic, visit ConsumerEd.com/answers.