Before you contact a government agency about your complaint, try to resolve it directly with the business first.
- Speak with the business's manager about your complaint, write letters and then write follow-up letters. Document everything. The better your documentation, the more likely it is that your contact agency will understand your concerns.
- Contact the following agencies for problems with:
- Air Travel Aviation Consumer Protection & Enforcement - U.S. Department of Transportation
- Banks & Credit Unions that are state-chartered and headquartered in Georgia - Georgia Department of Banking & Finance
- Banks that are federally-chartered (e.g., Wells Fargo, Bank of America, JP Morgan / Chase) - Comptroller of the Currency and the Consumer Financial Protection Bureau
- Charities - Georgia Secretary of State
- Credit Reports - Federal Trade Commission
- Credit Unions that are federally-chartered – National Credit Union Administration and the Consumer Financial Protection Bureau
- Debt Collectors - Governor’s Office of Consumer Protection
- Identity Theft - Georgia Bureau of Investigation
- Insurance - Georgia Commissioner of Insurance
- Lemon Law Complaints - Governor’s Office of Consumer Protection
- Physicians & Physician's Assistants - Georgia Composite Medical Board
- Psychologists, Registered Nurses & Other Specialty Health care Professionals - Georgia Secretary of State
- Check the Governor's Office of Consumer Protection's A-Z Consumer Topics Guide to learn what agency you should speak with.
Source: Governor's Office of Consumer Protection. This information was prepared as a public service of the State of Georgia to provide general information, not to advise on any specific legal problem. It is not, and cannot be construed to be, legal advice. If you have questions regarding any matter contained on this page, please speak with the agency that is the source of the information.