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State Health Benefit Plan

The State Health Benefit Plan (SHBP) is a Division of the Georgia Department of Community Health. It serves as the state’s administrator of health insurance coverage for state employees, teachers, public school employees, retirees, and former employees, and covered dependents.

Phone Number: 

800-610-1863

Contact Email: 

FAQs: 

I am a member of the state health benefits plan, and I have questions.

For eligibility and benefits administration questions, please call SHBP Member Services at 800-610-1863, Monday through Friday 8:30 a.m. to 5 p.m. or login to the enrollment portal at https://myshbpga.adp.com or email shbp.eligibility@dch.ga.gov.

For medical claims administration inquiries, including the processing, payment, and appeals of medical claims, please contact your Medical Claims Administrator at the number listed on the back of your insurance card.

I am an employer using the state health benefits plan, and I have questions.

For employer questions regarding the State Health Repository Tool (SHRT), premium billing, or eligibility and benefits administration, please call your dedicated SHBP Employer Services Team at 800-610-1863 (option 2), Monday through Friday 8:30 a.m. to 5 p.m.