New Georgia Gateway Now Online for State-Administered Benefits
The State of Georgia has completed its implementation of a state-of-the-art integrated system for determining benefits eligibility.
Georgians may now manage benefits such as Childcare and Parents Services (CAPS); PeachCare for Kids®; Supplemental Nutrition Assistance Program (SNAP/Food Stamps); Temporary Assistance for Needy Families (TANF); Women, Infants, and Children (WIC); and Medicaid programs using Georgia Gateway.
New System, New Opportunities
This is an exciting time for our state. Georgia Gateway will reduce the amount of paperwork for state and local office staff, streamline benefits management for customers into one place, and enhance the State’s ability to fight fraud in these programs. It also allows for quicker service to our customers should they choose to “Go Green,” receiving their notices via email instead of postal mail.
Since we first reported on Georgia Gateway in March 2017, the State has made strategic changes to the project’s development to ensure customers and staff receive the support they need to manage benefits in a new system. Two of the more significant changes were to: (1) focus the final portion of our implementation on three of Georgia’s more populous counties (Fulton, DeKalb and Gwinnett); and (2) to delay incorporating the Low Income Home Energy Assistance Program (LIHEAP) into the new system. (LIHEAP will still be open to applicants through the traditional method of contacting a local Community Action Agency for this winter’s grant.)
Our project team is proud to report that Georgia Gateway has gotten off to a great start. Customers and staff are successfully using the new system. During its first seven months, Georgia Gateway processed more than 200,000 applications and 176,000 renewals for all programs. Also, community organizations are able to navigate Georgia Gateway and assist people with applying for and renewing benefits.
Georgia Government Teamwork in Action
As you may know, Georgia Gateway is the largest information technology project in state history. It couldn’t have been successful without collaboration among several agencies:
- Department of Community Health
- Department of Early Care and Learning
- Department of Human Services
- Department of Public Health
- Georgia Technology Authority
Together with dedicated contractors and consultants, the State’s development and implementation of an integrated system has been hailed as a model for the rest of the nation by our federal partners. We are certainly proud of this achievement.
Get Started Today!
Visit https://gateway.ga.gov for more information on Georgia Gateway and its programs, links to agencies, benefit descriptions and login areas for customers, partners and providers.
If you’re a customer having difficulties navigating the new system, call our Help Desk at 877-423-4746.
If you would like in-person assistance, all county DFCS offices are equipped to assist customers.
About the Author
James Beal is the Communications Manager for Georgia Gateway, having previously served in the Governor’s Office. He has a Bachelor of Arts degree in History and Speech Communications from Georgia State University, and is currently studying law at Georgia State University’s College of Law.